Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) describes the cancellation and refund terms that apply to Bookings made through PaceDream LLC (“PaceDream,” “we,” “us,” or “our”). By making a Booking on the Platform, you agree to the cancellation and refund terms described below and in the applicable Listing.

1. Overview

PaceDream offers Hosts the ability to select from standard cancellation tiers for their Listings. The applicable cancellation tier is displayed on each Listing page and during the checkout process before a Booking is confirmed. Guests are responsible for reviewing the cancellation terms before completing a Booking.

2. Cancellation Tiers for Guests

The following standard cancellation tiers determine the refund amount when a Guest cancels a confirmed Booking. All cancellation deadlines are calculated based on the Booking’s scheduled start time and are based on the local time zone of the Listing.

a. Flexible

• More than 24 hours before start time: Full refund of the Listing price. PaceDream service fees are refunded.
• Less than 24 hours before start time: 50% refund of the Listing price. PaceDream service fees are not refunded.
• After start time or no-show: No refund.

b. Moderate

• More than 5 days before start time: Full refund of the Listing price. PaceDream service fees are refunded.
• 1–5 days before start time: 50% refund of the Listing price. PaceDream service fees are not refunded.
• Less than 24 hours before start time or no-show: No refund.

c. Strict

• More than 14 days before start time: Full refund of the Listing price. PaceDream service fees are refunded.
• 7–14 days before start time: 50% refund of the Listing price. PaceDream service fees are not refunded.
• Less than 7 days before start time or no-show: No refund.

3. How to Cancel a Booking (Guests)

To cancel a Booking, navigate to your Bookings page on the Platform, select the Booking you wish to cancel, and follow the cancellation instructions. The applicable refund amount will be displayed before you confirm the cancellation. Cancellations are effective when confirmed through the Platform. We do not accept cancellation requests via email or phone.

4. Host Cancellations

Hosts are expected to honor all confirmed Bookings. If a Host cancels a confirmed Booking:

• The Guest receives a full refund of all amounts paid, including the Listing price and all PaceDream service fees.
• The Host may be subject to a cancellation fee, the amount of which will be communicated to the Host before cancellation is confirmed.
• Repeated cancellations by a Host may result in reduced Listing visibility, account suspension, or account termination at PaceDream’s sole discretion.

5. Service Fees

• Guest Service Fees. PaceDream service fees charged to Guests are refundable only when the cancellation occurs within the full-refund window of the applicable cancellation tier. Outside the full-refund window, service fees are non-refundable.
• Host Service Fees. PaceDream service fees charged to Hosts are deducted from Host payouts for completed Bookings. If a Booking is cancelled and the Guest receives a refund, the Host service fee for that Booking is not charged.
• Payment Processing Fees. Payment processing fees charged by Stripe may be non-refundable regardless of the cancellation circumstances. Any applicable processing fees are detailed at checkout.

6. Refund Processing

• Refunds are processed through the original payment method via Stripe.
• Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• PaceDream is not responsible for delays caused by your payment provider.

7. Modifications to Bookings

If a Guest or Host wishes to modify a confirmed Booking (e.g., change dates, times, or number of guests), both parties must agree to the modification through the Platform. If a modification results in a price difference, the appropriate charge or refund will be processed. If the parties cannot agree on a modification, the original Booking terms remain in effect, and the standard cancellation terms apply.

8. Extenuating Circumstances (Force Majeure)

PaceDream may, at its sole discretion, override the standard cancellation tiers and issue refunds when a Booking is affected by extenuating circumstances beyond the reasonable control of the Host or Guest. Extenuating circumstances may include, but are not limited to:

• Natural disasters (earthquakes, hurricanes, floods, severe storms, wildfires).
• Government-declared emergencies, travel bans, or mandatory evacuation orders.
• Epidemics, pandemics, or public health emergencies declared by a recognized governmental or international authority.
• Military conflicts, acts of terrorism, or civil unrest that directly affect the Listing location or the Guest’s ability to travel.
• Significant property damage to the Listing that renders it unusable.

To request a refund under extenuating circumstances, contact us at info@pacedream.com with documentation supporting your claim (e.g., government notices, news reports, photos). PaceDream will review requests on a case-by-case basis and communicate the outcome within a reasonable timeframe. Our determination is final.

9. Disputes

If you believe a refund was calculated incorrectly or have a dispute regarding a cancellation, please contact us at info@pacedream.com within 14 days of the cancellation. We will review the matter and communicate our determination. All disputes are subject to our Terms of Service.

10. Changes to This Policy

PaceDream reserves the right to modify this Policy at any time. We will notify you of material changes by posting the updated Policy on the Platform and updating the “Effective date” above. Changes will not apply retroactively to Bookings confirmed before the change takes effect.

11. Contact Us

If you have any questions about this Cancellation & Refund Policy, please contact us:

• PaceDream LLC, 8521 Leesburg Pike, Vienna, VA 22182
• Email: info@pacedream.com
• Phone: +1 (571) 358-7833